Customer:
Guitar Center |  |
Problem:
(1) Guitar Center stores experienced periodic disconnections from the WAN, which disabled their POS. Customers suffered long waits while sales people used pencil and paper to hand write sales receipts. Guitar Center had chosen dial-up lines as "back up" connections, but the dial-up lines simply weren't working as emergency connections.
(2) Guitar Center wanted to bring Internet access into their stores. Providing their retail customers with a rich, multimedia experience and helping customers research deals and services online gives Guitar Center a strong competitive advantage. Guitar Center needed a systematic approach to adding Internet access, rather than inviting the chaos of allowing each store to find its own solution.
Atlas Broadband Solution:
Atlas Broadband designed a creative, fully redundant WAN solution to protect Guitar Center stores from service disruptions and to give their POS more horsepower. "Now if a circuit goes down, the store doesn't even know there's an outage." - Lauren Milligan, Manager (former) of Telecommunications, GCI.
Additionally, Atlas Broadband utilized the best individual solution for each store's Internet access, not a cookie-cutter design. Speedy lines. Rich online customer experience. No downtime. Cost effective design. REALLY happy customer.
Customer:
Los Angeles Police Federal Credit Union |  |
Problem:
LAPFCU needed more bandwidth and a redundant solution for their T1 access to their Home Banking server. Remote banking is a core LAPFCU service, so 100% speedy uptime is a must. LAPFCU had multiple connections, but because those connections all came from the same carrier, LAPFCU was vulnerable to a carrier outage.
Atlas Broadband Solution:
Atlas Broadband provided LAPFCU with a highly creative solution including multiple carriers, diverse paths, different POPs, load balancing, and increased bandwidth. Customers have 100% uptime fast access to Home Banking; tellers have 100% uptime access to Citrix servers; board members have 100% uptime access to the web server and critical business information. Network Administrator Craig Walker reports that Atlas Broadband's continuity of support - a dedicated team of experts - delivered the results at least five times faster than it would have taken him to work with individual carriers and vendors. Another REALLY happy customer.